ISO/IEC 20000:2018 Certification

ISO 20000 certification

Introduction to ISO 20000

One of the internationally recognized IT Service Management System standards ISO 20000, provides requirements to establish, monitor, manage, implement, and continually improve the quality services of an organization. The ISO 20000 Certification standard specifies a set of framework to promote the organization’s performance in design, transition, quality, and services. Also, this standard helps to meet applicable legal requirements

Irrespective of size, type, or nature, the ISO 20000 is applicable to all organizations that want to implement a service management system.

About IAS – An accredited ISO 20000 certification body in Nigeria

Integrated Assessment Services (IAS), one of the recognized ISO 20000 certification bodies in Nigeria! We deliver ISO 20000 certification service not only in Nigeria but also in various African countries such as Ghana, South Africa, and so on. IAS also has numerous branches and representatives across the world including India, Malaysia, Singapore, Bangladesh, Gulf, USA, etc.

We have an excellent team of auditors who have years of professional experience in real-time auditing to support the organization in the effective implementation of the desired standard’s requirements and specifications.

Other than auditing and issuing the ISO 20000 certification, we also perform as a consultant to help our clients to design a well-developed management system.

Why ISO 20000 Certification?

By implementing the requirements of the ISO 20000:2018 certification standard, an organization can obtain the following benefits.

  • Ensures consistency in quality services
  • Develops service management system performance
  • Enhances stakeholders’ confidence
  • Improves customer satisfaction
  • Also, promotes an organization’s reputation

Steps to contact IAS in Nigeria

  1. Make an enquiry through our website
  2. Drop us a mail to
  3. Fill out the application form in our website and send us
  4. You can also contact us directly and have free discussion about ISO 20000 certification and auditing process

Highlights of our ISO 20000 certification process:

  • Certification audit

After receiving the application, our team will review and initiate the audit procedure. Normally, the ISO 20000 Certification audit includes 2 stages such as readiness audit and effectiveness audit. Our auditors will give you the audit report with effective implementation and also we support you to improve the non-conformities. Finally, IAS will issue the ISO 20000 Certificate.

  • Surveillance audit

IAS also conducts a surveillance audit every 12 months to maintain the high-level performance of the management system.

  • Re-certification audit

We also conduct a re-certification audit, if the validity of the initial certification is over. This helps the organization to continually improve the management system and its techniques.

Want to know more details about ISO 20000 Certification and its specific auditing process? Feel free to call us!

For more Information about ISO 20000 Certification and training course please contact our ISO professional team on today through Mail Ph: +91 9962590571