ISO/IEC 20000:2018 Certification

About ISO 20000 Certification

When you look at the ISO 20000 standard, what do you see? Wealth of process documentation and procedures that will help your organization meet the challenge of delivering high quality IT Service Management. But what you don’t expect to find is a way of reducing costs and increasing value for money. And yet there it is, clear as day: the certification of ISO 20000-1:2018 is a unique opportunity to implement the processes necessary to deliver IT Services, with direct benefits for your organization and your customers.

ISO 20000 Certification

Let’s look at these benefits in more detail:

Benefits gained from implementing IEC 20000  IT Service Management best practice include:

  • Improved business performance as a result of increased efficiency, availability, reliability, flexibility and quality of services.
  • A single version of the truth for all service knowledge.
  • Increased customer satisfaction which in turn increases revenue.

Reduced costs through improved business processes and lower expenditure on non-IT related activities : ISO 20000 certification is a business driven approach, not an IT centric approach. The implementation of the standard provides you with all the tools and processes that are needed to move your organization towards becoming more efficient, customer focused and better able to meet the challenges of running world class IT services. This business improvement can deliver benefits right across your organization including increased revenue, improved quality of service for existing customers, new customer opportunities and lower costs across the board.

Increased Value for Money: The IEC 20000 certification process is all about looking at how your organization is currently performing against best practice IT Service Management principles, then showing you how to optimize your operations so that they are delivering the maximum value possible.

Iterative process: The certification is not about doing everything perfectly at once, but finding a baseline and then moving forwards in discrete steps so that you can be assured of the continued value of your investment.

Immediate Return on Investment: With benefits such as increased revenue, improved efficiency and customer satisfaction it’s easy to see how the ISO 20000 certification process pays for itself and provides you with a positive return on investment and also contributes to better business performance.

ISO 20000 Certification Cost

The cost of ISO 20000 certification is a fraction of what you would pay for a typical IT infrastructure implementation, certainly less than the annual salary paid to a single member of an in-house team supporting your service desk function.

And while many people see the cost of getting that piece of paper as being expensive, just think about what it will cost you to not get the certification:

The cost of continuing inefficiency and lack of business focus within your IT department, including poor service quality and customer dissatisfaction, which is only going to cost exponentially more over time. The certification process requires a demonstrable commitment from the senior members of your staff, this will increase their motivation to do a better job and work more efficiently.

IAS role in your ISO 20000 Certification

IAS help you implement the standards and increase your return on investment. IEC 20000 Certification is a long hard road with many serious obstacles along the way, but we have been down this road so many times before that we can predictably guide you through the application of best practice in a safe and effective manner. Bearing in mind that ISO 20000-1:2018 Certification is a journey, not a destination.

The IAS approach to your ISO 20000 certification will encompass all aspects of the standard, including but not limited to:

Service Strategy Service Design & Management Planning Delivery & Support Governance Services Improvement Plans The IAS guarantees that these processes are completed and documented in a manner that meets or exceeds the requirements of ISO 20000-1:2018. The IAS will check, at every stage of the process, that you are in compliance with our recommendations and findings.

Your business improvement journey may require elements to be completed before other sections within the standard become applicable depending on your circumstances. The end result should be a comprehensive set of documents that can be used to successfully implement, manage and maintain your ISO/IEC 20000 Service Management System.

Contact us at, if you’re interested in our services to ensure you receive the maximum value for money while achieving ISO 20000 Certification. The certification process requires an organization-wide commitment, which will increase the motivation of all involved.